Terms of Service

Welcome to the "StrixMarket" platform (hereinafter referred to as the "Platform"). These Terms of Service govern your access to and use of our platform. We aim to provide a secure and reliable environment for buying and selling digital products and shared accounts.

Platform: The StrixMarket website and all affiliated services and systems.

User: Any person who visits the Platform or creates an account, whether a buyer or a seller.

Buyer: The User who purchases a digital product through the Platform.

Seller: The verified User authorized to list and sell digital products.

Digital Product: Any intangible good sold through the Platform (e.g., software licenses, shared accounts, digital games, etc.).

E-Wallet: An internal financial system that allows users to deposit, hold, and withdraw funds, or use them for purchases.

By registering an account on the Platform or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by all these terms. If you do not agree to these terms, please do not use the Platform.

You must be at least 18 years old, or have reached the legal age of majority in your country of residence to use this Platform. By using the Platform, you represent and warrant that you have the legal capacity to enter into binding contracts.

You are fully responsible for maintaining the confidentiality of your account information and password. Any activity conducted through your account is your personal responsibility. You must notify the Platform immediately if you suspect any breach or unauthorized use of your account.

The Platform reserves the right to request an ID card to verify the identity of sellers or buyers at any time, to ensure security and combat money laundering and fraud.

Buyers are allowed to browse products, top up wallets, complete purchases, and open disputes in case of an issue. Buyers must adhere to the code of conduct and not abuse the warranty systems maliciously.

Seller accounts are subject to review and approval by the Platform's management. The seller commits to providing accurate information about products and delivering them on time. Sellers are subject to a rating system and performance metrics that may affect their visibility on the Platform.

It is permitted to sell legal digital products such as original software activation keys, games, shared accounts (provided they do not violate the original service provider's terms of service), and digital services compliant with intellectual property laws.

It is strictly prohibited to sell: pirated products, malware, hacked/cracked accounts, any pornographic content, or any service or product that violates the intellectual property rights of a third party or breaches local and international laws.

Upon checkout, the (Inventory Reservation) system temporarily holds the product to ensure it is not sold to someone else. The order is confirmed once the amount is deducted from the buyer's wallet or credit card.

Digital products are delivered either automatically and instantly (Automatic Delivery) or manually by the seller within the timeframe specified on the product page. Delays in delivery grant the buyer the right to cancel the order and receive a refund.

Sellers provide a warranty period for the sold products (e.g., account functionality or code validity). The warranty is valid only during the specified period, and the seller is obligated to provide a replacement or refund if the product stops working during this time without fault from the buyer.

In case of receiving a defective product or not receiving it, the buyer has the right to open a "Dispute". Once a dispute is opened, the order value is frozen in the seller's "Dispute Balance" until the issue is resolved via the "Dispute Chat Room" under management supervision.

The buyer can cancel the order and receive an immediate refund if the seller fails to deliver the digital product within the agreed time. Orders that have been delivered automatically and are working properly cannot be canceled.

Funds are refunded to the buyer's wallet on the Platform in the following cases: a proven defect in the product via the dispute system, the seller's failure to provide a replacement, or both parties agreeing to cancel.

Due to the nature of digital products, there is no traditional "return" system unless it is proven that the digital product was unusable upon receipt or during the warranty period, and this is exclusively decided through the dispute system.

Your financial account contains: an Available Balance that can be used for purchasing or withdrawing, and a Pending/Dispute Balance that is frozen until the warranty period ends or disputes are resolved.

Users bear any fees imposed by payment gateways when topping up the wallet. Sellers are obligated for any taxes due on their sales according to the laws of their countries, and the Platform assumes no tax liability on behalf of the user.

The Platform deducts a fixed commission or percentage from every successful sale. The commission schedule is clearly announced to sellers before they add their products.

The rating system is designed to enhance transparency. Manipulating ratings, buying fake reviews, or using abusive language is prohibited. The Platform reserves the right to remove any rating that violates these rules.

Communication between buyer and seller regarding orders and disputes must occur exclusively through the Platform's messaging system. Sharing external communication methods (like phone numbers, Telegram links) outside the Platform is prohibited.

All designs, texts, codes, and logos of the StrixMarket platform are the exclusive intellectual property of the Platform, and may not be copied or used without prior written permission.

You grant the Platform a non-exclusive license to use, display, and modify any content (such as product descriptions or images) you upload for the purpose of operating and marketing the Platform.

Using the Platform to insult or defame others, sending spam messages, manipulating Platform systems (like exploiting the reservation system), or publishing misleading content is prohibited.

The Platform takes fraud issues very seriously. Any attempt to defraud buyers or manipulate the dispute system will lead to immediate freezing of funds and permanent account banning, with possible legal prosecution.

The Platform reserves the full right to suspend or permanently close any user's account at any time if they are found to have violated the Terms of Service, without the need to provide compensation.

The seller bears full responsibility for the legality of the products they sell, their commitment to the warranty period, responding to buyers in a timely manner, and resolving disputes professionally.

The buyer commits not to change the primary data of shared accounts (if stated in the product description), to read the product description carefully before purchasing, and to use the digital product only for personal or permitted purposes.

The StrixMarket platform acts solely as an intermediary between the buyer and seller. The Platform offers no guarantees on the products themselves except within the limits of the dispute system and frozen funds, and we are not liable for any indirect damages resulting from product use.

The Platform is not responsible for any delay or failure in providing the service resulting from circumstances beyond our reasonable control (such as natural disasters, global internet outages, or cyber-attacks).

By agreeing to these terms, you agree to indemnify and hold harmless the StrixMarket platform and its employees from any claims, losses, or legal expenses arising from your violation of the Terms of Service or third-party rights.

The Platform reserves the right to amend or update these terms at any time. Users will be notified of material changes. Your continued use of the Platform after the amendment constitutes acceptance of the new terms.

These terms are governed by the applicable laws. In case of any dispute between the user and the Platform (not between users), it will be resolved amicably first, and if not possible, referred to the competent courts.

Users can contact management for any inquiries or complaints via the official support channels available on the Platform to ensure a quick response.

This Terms of Service document was last updated on: June 28, 2026.