Privacy Policy

This Privacy Policy is effective as of June 28, 2026.

Welcome to StrixMarket ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our multi-vendor digital marketplace, or interact with our services (collectively, the "Platform"). Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Platform: The StrixMarket website, marketplace infrastructure, and associated services.

User: Any individual or entity that registers for an account or interacts with the Platform, encompassing both Buyers and Sellers.

Buyer: A User who purchases digital products or services through the Platform.

Seller: A verified User authorized to list, offer, and sell digital products or services on the Platform.

Digital Product/Service: Intangible goods or services, such as software licenses, shared accounts, or digital assets, traded on the Platform.

Wallet System: Our internal financial ledger used to hold funds, manage Escrow/Pending Balances, and process transactions.

We collect various types of information from and about Users of our Platform, including information by which you may be personally identified, as well as information about your internet connection, the equipment you use to access our Platform, and your usage details.

When you register for an account or interact with the Platform, we may collect personally identifiable information ("Personal Information"), which includes but is not limited to your legal name, email address, physical address, phone number, and date of birth.

We collect data necessary to create and manage your profile, including your chosen username, password (stored in a securely hashed format), account preferences, selected language, and security settings (such as two-factor authentication configurations).

To maintain a secure marketplace, Sellers are subject to enhanced verification. We collect identity verification documents (such as government-issued IDs), business registration details (if applicable), tax identification numbers, and operational metrics including seller ratings, response times, and fulfillment history.

For Buyers, we collect data related to your purchasing behavior, including your order history, product preferences, saved items, search queries, and interactions with Seller listings.

When you use our Wallet System, deposit funds, or make a purchase, we collect payment-related data. This includes billing addresses, payment method details (processed securely via third-party providers), top-up history, withdrawal requests, and data pertaining to Escrow or Pending Balances held during dispute resolutions.

We log detailed records of all financial transactions occurring on the Platform. This includes order IDs, transaction timestamps, currency amounts, the status of funds, and records of refunds or chargebacks.

We collect details about the Digital Products and Services traded, including product descriptions, pricing, digital delivery logs, access credentials (where securely managed by the Platform), and inventory reservation data.

To facilitate secure trading and dispute resolution, we collect data from our internal messaging system. This includes chat logs between Buyers and Sellers, communications within Dispute Resolution rooms, and correspondence with our customer support and administrative teams.

We automatically collect information about your interactions with the Platform. This includes pages viewed, navigation paths, click rates, time spent on specific pages, search system queries, and interaction with real-time notifications.

When you access the Platform, we collect device-specific information, such as your IP address, browser type and version, operating system, unique device identifiers, and mobile network information.

We use cookies, web beacons, and similar tracking technologies to manage User sessions, authenticate access, and monitor Platform performance. These technologies help us remember your preferences, secure your account, and analyze site traffic patterns.

We use the information we collect to:

•Provide, maintain, and improve the Platform.

•Process transactions, manage the Wallet System, and release Escrow funds securely.

•Facilitate the delivery of Digital Products and Services.

•Administer User accounts, verify Seller identities, and manage seller ratings and product reviews.

•Resolve disputes, process refunds, and provide customer support.

•Send real-time notifications, administrative emails, and security alerts.

A core use of your data is to protect the integrity of the Platform. We analyze usage patterns, device data, and transaction history to detect, prevent, and mitigate fraud, money laundering, unauthorized access, and other illegal or policy-violating activities. Our security monitoring systems actively screen for suspicious behavior.

We do not sell your Personal Information. We may share your data in the following contexts:

•Between Users: We share necessary transaction details (such as usernames and order specifics) between Buyers and Sellers to facilitate order fulfillment and dispute resolution.

•Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).

•Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset.

We employ trusted third-party companies and individuals to facilitate our Platform. This includes payment processors, cloud hosting providers, identity verification services, and analytics partners. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, maintain accurate financial and activity logs, and enforce our legal agreements and policies.

We implement enterprise-grade technical and organizational security measures designed to protect your data. This includes encryption of data in transit and at rest, strict access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the Platform, you consent to the transfer and processing of your data globally.

Depending on your location, you may have specific rights regarding your Personal Information. These may include the right to access, update, correct, or request deletion of the information we have on you. You may also have the right to restrict processing or object to certain data uses. You can exercise these rights by contacting us.

You may request the deletion of your account at any time through your account settings or by contacting support. Please note that upon account deletion, we may retain certain Transaction Information, Communication Data, and Activity Logs as required by law, for tax reporting, or to resolve ongoing disputes and prevent fraud.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us immediately so that we can take steps to remove such information and terminate the child's account.

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team through the official support channels provided on the Platform.